FREQUENTLY ASKED
QUESTIONS (FAQS)

Q In what order should I complete the lessons?

A We strongly recommend completing the lessons in order, starting with the introduction.

Q How do I know if I completed the lesson?

A Once you complete the lesson, including the quizzes and interactive learning experiences, a green check mark will
appear next to each lesson.

Q How do I complete the course quizzes?

A Throughout the course Natalia, the course facilitator, will notify you when there is a quiz. To access and complete quizzes
you must wait until each video is complete. Once the video is complete, the words “Take the Quiz” and a link to the quiz
will appear below the video. Press the quiz title and complete the quiz.

Q What score do I need on the quiz to move forward in the course?

A To move forward, you must all answer the questions correctly, and then you will receive the green check mark indicating
that you’ve completed this part of the lesson. If you do not get all the answers correct, you will be prompted to review
your answers and retake the quiz.

Q What are the interactive learning experiences?

A Interactive learning experiences provide you with the opportunity to apply the knowledge and practice the skills you
learned from each lesson. After each lesson, you will complete a virtual role-playing scenario using information you obtained from each module of the course.

Q How do I complete the interactive learning experience?

A During the interactive learning experiences, you will be introduced to a virtual parent who needs your support. Based on
what the parents need, you will be given two to three response options. Choose the option you believe is the best
response and continue until you have successfully provided the parent with the resources and information she needs.

You can complete the interactive learning experiences as many times as you’d like. Have fun and think about the best way
that you can support the parent to overcome any obstacles he or she might face.

Q Now that I have completed the course, how do I get my certificate of completion?

A Visit the program dashboard page to download and print your certificate of completion.